Here’s Our Legal Stuff & Fine Print – Should you ever need it!!
Aaryn Longmore & I Am Academy PTY LTD
Privacy Policy 2023
Your Privacy:
I Am Academy respects your rights to privacy and are committed to the privacy of all of our clients. I Am Academy are bound by the National Privacy Principles and are firmly committed to the confidentiality of all of our users data. We adhere to the National Privacy Principles established by the Commonwealth Privacy Act of Australia 1988. The Privacy Policy outlined herewith explains how we collect and treat your personal information.
Personal information is any information we hold which can be identifiable as being about you.
What type of personal information do we collect?
From time to time I Am Academy will collect personal details from various sources, including (but not limited to) web address, name, postal address, business address, business type, contact information, gender, occupation and, if and where relevant, your financial information including but not limited to credit card details, banking and income information.
You may provide basic information such as your name, phone number, email address, residential address, business address, web address which will allow us to send you information, provide you with a product or service or updates to a product or service which you have purchased from us, this also includes any surveys, questionnaires and or special promotions that we may offer from time to time. We may also collect other relevant information that you provide to us whilst interacting and transacting with us in all forms.
How we collect your personal Information:
I Am Academy collects personal information from you in a variety of ways, including when you interact with us in person, on the telephone, on our website or via various electronic means. Such as but not limited to email, website, webform, social media, etc or when we provide our services to you. This also includes instances if/when we receive personal information from external third parties. If/when on any occasion we may do so, your information will remain protected under the Commonwealth Privacy Act of Australia 1988 as mentioned above. No third party can directly access the information held by us, unless you have registered to receive that third party content.
I Am Academy may use the personal information collected from you to provide you with relevant information about our products and or services. We may also use your personal information to improve our products and or services from time to time in order to better understand your individual needs and requirements.
Cookies:
I Am Academy do use cookies to assign your computer an identifiable “user i.d.” The cookies do not contain any information wherein we can identify you. They identify your computers i.d. to our servers. You can, at any time, configure your browser to identify and notify you before any cookies are downloaded so that your browser doesn’t accept any cookies.
I Am Academy Pty Ltd may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with direct targeted advertising which our organisation believe may be of value and relevant interest to you based on that information.
Confidentiality
a. We are committed to protecting your privacy. We are also committed to effectively managing the collection, storage, use and disclosure of personal information for the purpose of our business activities in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
b. All events will be recorded digitally and may be used for future promotional and marketing purposes
How we communicate with you:
I Am Academy may contact you via various means, such as, but not limited to: email, telephone, sms, mms, social media. You can choose how we communicate with you and manage your consents to receiving promotions and offers by contacting us at careteam@iamacademygroup.com or you can unsubscribe to our emails at any time.
Protection of Intellectual Property (IP)
Intellectual Property delivered by I AM Academy Pty Ltd, can only be used for personal purposes and must not be plagiarised or used outside the program. Use of it outside the coaching program must have written consent from I AM Academy Pty Ltd and must be referenced and credited to Aaryn Longmore. If improper use has been discovered, then you may be asked to leave the group and will also risk legal action.
Event Attendee Release Agreement
a. Should you attend any live or virtual events conducted through I AM Academy Pty Ltd, you agree to allow I AM Academy to use the recording (both audio, photographic and video) for post-event production and marketing purposes.
b. You agree to allow these recordings to be used in all forms of media and acknowledge that I AM Academy Pty Ltd has the right but not obligation to use, adapt, edit, mix, add to, subtract from, arrange, re-arrange, revise, or change the recordings or any part thereof, and combine the same with other performances and recordings of other performances of other persons
Disclosure of personal information:
We may from time to time be required to disclose your personal details in order to comply with any legal requirement, court of law, legal regulations or requirements and or any legal case or proceeding in response to any law enforcement request.
We hereby acknowledge that by you providing us with your personal information you therefore consent to the terms of this Privacy Policy and the types of a disclosure contained herein.
Any exchange of information from you to us is carried out at your own risk. We take all necessary and reasonable steps to ensure that your information is given full protection though we are unable to guarantee the security of information that you provide to us and or receive from us. We do our utmost to take all necessary and relevant precautionary measures to safeguard against any unauthorised disclosures of information and we cannot guarantee that any personal information we collect will therefore not be disclosed in a manner that is inconsistent with our Privacy Policy.
Accessing your personal information:
You may request and we will generally provide you with access to your personal information if practicable and will take all reasonable steps to amend any personal information that is not deemed accurate, correct or out of date by you. You can contact our office to amend your personal details by emailing us at careteam@iamacademygroup.com
We do hereby reserve the right to refuse to provide you with information that we hold about you in certain circumstances as set out in the Privacy Act.
Lead Generation within I AM Academy Pty Ltd
I AM Academy Pty Ltd's community is designed to support the clients individual goals and is not designed to be used as a means for leads generated between clients within the community. Having said that, any sales generated between clients within the I AM Academy Pty Ltd community, whether it be direct (you seeking the lead) or indirect (the lead seeking you) are only permitted with the consent of I AM Academy Pty Ltd
Conflict Of Interest
In the event that a client engages in activities (in the present or any time in the future) which could constitute a conflict of interest to I AM Academy, such as offering and or supporting products and services that compete with what I AM Academy offers, then I AM Academy has the right to revoke access to it's intellectual property and immediately terminate this Agreement.
Complaints:
Should you have any concerns or complaints about our privacy practices, please contact our office via email at careteam@iamacademygroup.com. Your personal information is important to us and we value and appreciate you for the disclosure of same. We take privacy complaints extremely seriously. Should you have any complaint in relation to the privacy of your information held by us, please contact us immediately and we will respond accordingly.
Privacy Policy Modifications:
Please be advised that we may change our Privacy Policy from time to time or in the future. This policy therefore may be modified. Any modifications can and will be effective immediately they are published. Please therefore, check our policy if when you provide any information to us in any form.
Contact:
Email: careteam@iamacademygroup.com
Terms and Conditions for Course Bookings:
Our terms and conditions are binding for all events and/ or training courses. Making a booking assumes that you have read and accepted these terms and conditions. Bookings are made subject to the following terms and conditions set out below:
Cancellation by delegate
If you place an order by paying a deposit or monies for a course, it is legally binding and effective immediately. From the time of initially booking into a course delegates have 5 days to cancel their place, in which time they will receive a full refund.
Cancellations must be made by email to careteam@iamacademygroup.com
After 5 days of booking we will ask you to pay for the costs of the course or program that you have booked. You shall pay the price in full, unless we have agreed that you may pay by instalments.
If we have agreed that you may pay the price by instalments, you must pay each instalment to us in full in accordance with the instalment arrangements.
If your credit card details have been taken we will automatically collect payment from that credit card on the dates specified in the instalment arrangement and you irrevocably authorise us to do so.
If you fail to pay any instalment on its due date then all monies owing by you to us shall become due and owing and must be immediately paid without set off, deduction or counterclaim.
No variation of this agreement can be made unless the variation is agreed by you and us in writing and signed by each of us.
Cancellation by us
We will make all reasonable efforts to deliver the event as outlined on the website and in any brochure. However we reserve the right to: make reasonable adjustment to the timetable, location or presenters specified for an event; and make reasonable amendments to the content and syllabus of an event when necessary.
We reserve the right to cancel any event by giving you notice in writing at any time before the event is due to start. We will refund all fees paid by you and will endeavour to offer a transfer to another event as an alternative, subject to payment or refund of any difference in purchase price.
Payment Terms
Our standard payment terms require either full payment or a percentage deposit of the total price taken at the time of booking to secure your course place unless otherwise agreed. The remaining balance will become due no later than 5 days from the commencement of your course unless otherwise agreed.
Where bookings are made within 5 days of the first day of your course full payment will be required at the time of booking. Payment can be made by credit/debit card.
Places on courses are strictly limited. On receipt of payment, applicants will be e-mailed confirmation of payment. A place on the course can only be guaranteed when the deposit payment is received.
Non-Attendance
If you do not attend a course, and you have not previously informed us, the full course fee remains payable and nonrefundable.
Transfer of Booking
The transfer option only applies to delegates who are transferring to a different date for the same course. This is done at the request of the delegate by e-mailing us at careteam@iamacademygroup.com. If the transfer request is made: More than 10 days before the start of the original course no fee will charged Less than 10 days before the start of the original course a fee equivalent to 25% of the course fee is payable
Delegates must specify their choice of transfer date at the time of transfer. If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.
Acceptable Behaviour
In the interests of all participants, the organizers reserve the right to enforce the removal of any participant from the Course whose behaviour or demeanour is, in their view, considered unacceptable. If this happens, no refund will be issued and full payment will still be required as per the payment terms agreed between the delegate and the I Am Academy.
Participants Responsibilities and Rights
Participation in any group activity, exercise1 or discussion is at all times, up to each individual group member. However, how much you gain from your time in the group will depend upon your willingness to give of yourself and take some risks in group. Some areas that might require extra effort and commitment are: consistent, punctual attendance; willingness to honestly share your thoughts and feelings; listening earnestly and thoughtfully to others; demonstrating an openness to feedback from others; keeping what is said and done in group confidential.
Confidentiality
We ask that you keep all information discussed in the group confidential. This request means that you may not discuss any information shared or the reactions of any member of this group with anyone outside of the group. You may talk about your own personal reactions, and are even encouraged to do that outside of the group, but not about others' identifying information or reactions.
Event and Training Course Content
Due to the continuous improvement of our events and training course portfolio, the I Am Academy reserves the right to change the course content and/or trainer, at any time, in-line with market demands.
Event and Training Course Dates and Venues
The I Am Academy reserves the right to alter or cancel published dates and change venues without liability.
Variations to the Terms and Conditions
The I Am Academy reserves the right to vary these Terms and Conditions from time to time. Click through to view Paysmarts terms and conditions for clients opting for payment plans: https://go.iamacademygroup.com/terms-and-conditions
PAYSMART TERMS AND CONDITIONS
Direct Debit Request Service Agreement
1. PaySmart (Debit User) will debit the bank account/credit card nominated in the Schedule of this Direct Debit Request as specified. The Debit User may, by prior arrangement and advice to me/us vary the amount or frequency of future debits.
2. Should the original terms & conditions of this authority need to be varied a minimum of fourteen days notice will be provided by the business to you. Queries arising as a result of any such variation must be notified to PaySmart two working days prior to the debit date the variation would apply.
3. Deferment or alteration (written or verbal) by the customer to the debiting schedule will be considered subject to the terms and conditions of any agreement between you and the business named in this Direct Debit Request for whom PaySmart (Debit User) acts on behalf of.
4. If a debit item is disputed PaySmart (Debit User) or your Financial Institution must be notified immediately. PaySmart will endeavour to resolve this matter within Industry agreed time frames. Disputed debit items resolved in favour of PaySmart will incur an administration fee.
5. Direct debiting through BECS is not available on all accounts. You are advised to check your account details against a recent statement from your financial institution. If uncertain, you should check with your financial institution before completing the DDR.
6. When a debit day falls on a weekend and/or a national public holiday all debits for that weekend or national public holiday will be processed on the PREVIOUS WORKING DAY. If unsure, you should contact PaySmart (Debit User).
7. PaySmart may, under certain provisions of the Privacy Act 1988 give information about you to a credit reporting agency. This information will be limited to repayments which are overdue pursuant to the terms and conditions of any contractual agreement between you and the business named in this Direct Debit Request and for which debt collection has started. You The Customer may be liable for any costs associated with the recovery of your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.
8. It is your responsibility to ensure cleared funds are available in your nominated bank account/credit card to meet the direct debit payment. If a debit is returned unpaid by your financial institution, you will be responsible for payment of the debit plus an additional cost of up to $15.90 for return fees and administrative costs incurred by PaySmart (Debit User). If PaySmart (Debit User) has not received instruction to the contrary from you, we will debit both the next due payment and any overdue amounts on your next scheduled debit date.
9. This authority shall stand pursuant to the terms and conditions of any contractual agreement between you and business named in this Direct Debit Request. The administration only of this authority is conducted by PaySmart (Debit User) acting as a billing agent for the business. The services provided by PaySmart are administrative only and do not extend to the provision of any services or benefits provided by the business/centre. This authority shall be interpreted and enforced pursuant to the laws of the state of Queensland.
10. To stop or cancel a direct debit it is recommended that you contact the business named in this Direct Debit Request in the first instance. The terms and conditions or any agreement between you and the business for whom PaySmart (Debit User) acts on behalf of must be complied with. However, if a dispute occurs between you and the business all enquiries regarding a stop or cancellation of a direct debit should be directed to either PaySmart (Debit User) or your own financial institution.
11. Collected funds are held in trust until disbursement. In event of fraud where PaySmart is not at fault, PaySmart will be free of any legal liability.
12. No account records or account details will be disclosed to any person or persons except where such information is required in connection with any claim relating to an alleged incorrect or wrongful debit.
13. All enquiries in relation to refunds must be directed to the business named in this Direct Debit Request.
14. PaySmart (Debit User) will communicate to me/us from time to time. To ensure communication reaches me/us it is important PaySmart (Debit User) is supplied by me/us with a valid email address and mobile phone number. Failure to supply a valid email address and a mobile phone number will prevent PaySmart (Debit User) from contacting me/us regarding important information concerning my account.
15. In signing this Direct Debit Request, I /we accept the conditions outlined in PaySmarts Product Disclosure Statement (PDS) in its entirety. PaySmart (Debit User) will email the PDS to me/us and, if this is not received, I/we acknowledge that I/we have accessed, read and understood the PDS on the PaySmart website: www.paysmart.com.au.